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Total quality management as a holistic management concept : the European model for business excellence /

Zink, Klaus J. (1947- ).

Total quality management as a holistic management concept : the European model for business excellence / Tyt. oryg.: TQM als integratives Managementkonzept Klaus J. Zink. - Berlin : Springer, 1998. - IX, 355 s. : il. ; 24 cm.

Bibliogr. s. 325-346.

ISBN: 3540639586

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Total quality management as a holistic management concept : the European model for business excellence /

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