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Serving them right : innovative and powerful customer retention strategies /

Liswood, Laura A. (1950- ).

Serving them right : innovative and powerful customer retention strategies / Laura A. Liswood. - New York : Harper Business, 1990. - XXXIV, 180 s. ; 25 cm.

ISBN: 0887303463

Tematy--Hasło przedmiotowe ogólne (rzeczowe):
Konsumenci--zadowolenie--Stany Zjednoczone.

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Serving them right : innovative and powerful customer retention strategies /

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