TY  - BOOK
AU  - Zink,Klaus J.
ED  - Springer-Verlag (Berlin).
TI  - Total quality management as a holistic management concept: the European model for business excellence 
SN  - 3540639586
PY  - 1998///
CY  - Berlin
PB  - Springer
KW  - Jakość totalna
KW  - kaba
N1  - Bibliogr. s. 325-346
ER  -