TY  - BOOK
AU  - Liswood,Laura A.
TI  - Serving them right: innovative and powerful customer retention strategies 
SN  - 0887303463
PY  - 1990///
CY  - New York
PB  - Harper Business
KW  - Konsumenci
KW  - zadowolenie
KW  - Stany Zjednoczone
KW  - kaba
ER  -