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Service - Marketing / Leonard L. Berry, A. Parasuraman. by
Material type: Text Text
Language: German Original language: English
Publication details: Frankfurt : Campus Verlag, 1992
Availability: Items available for loan: BUEK (1)Location, call number: Magazyn 199327.

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Qualitätsservice : was Ihre Kunden erwarten - was Sie leisten müssen / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry ; deutsche Übersetzung von Hartmut J. H. Rastalsky. by
Material type: Text Text
Language: German Original language: English
Publication details: Frankfurt/Main ; New York : Campus Verl., 1992
Other title:
  • Delivering Quality Service
Availability: Items available for loan: BUEK (1)Location, call number: Magazyn 199343.

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