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Service management : strategy and leadership in service business /

Normann, Richard (1943- ).

Service management : strategy and leadership in service business / Richard Normann. - 2 ed. - Chichester : Wiley and Sons, 1991. - 185 s. ; 24 cm.

ISBN: 0471928852

Tematy--Hasło przedmiotowe ogólne (rzeczowe):
Usługi--zarządzanie.

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