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Service operations management : improving service delivery /

Johnston, Robert (1953- ).

Service operations management : improving service delivery / Robert Johnston and Graham Clark. - 2nd ed. - Harlow [etc.] : FT/Prentice Hall, 2005. - XIX, [1], 496 s. : wykr. ; 25 cm.

Bibliogr. przy rozdz. Indeks.

ISBN: 0273683675

Tematy--Hasło przedmiotowe ogólne (rzeczowe):
Usługi--zarządzanie.

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