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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

By: Johnston, Robert, (1953- )Contributor(s): Clark, Graham Material type: Text

TextPublication details: Harlow [etc.] : FT/Prentice Hall, 2005. Edition: 2nd edDescription: XIX, [1], 496 s. : wykr. ; 25 cmContent type: Tekst Media type: Bez urządzenia pośredniczącego Carrier type: WoluminISBN: 0273683675Subject(s): Usługi -- zarządzanie

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Item type	Current library	Call number	Copy number	Status	Date due	Barcode
Reference collection	BUEK Wypożyczalnia	267288	338.46	Checked out	24/09/2025	1000267288

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Service operations management : improving service delivery / Robert Johnston and Graham Clark.

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